Learn what your organisation must do if an administrator has left the organisation. This also applies when an administrator is on parental leave or extended leave.
This page is relevant for:
An organisation administrator must appoint a new user to be a user administrator or rights administrator if:
If you are unsure who the organisation administrator is within your organisation, contact MitID Erhverv Support to obtain the name of the organisation administrator.
Please note that there may be several user administrators or rights administrators in the organisation at the same time.
If the organisation administrator has left in the organisation, you should first check whether there are other organisation administrators in place.
If you are unsure whether there are additional organisation administrators, contact MitID Erhverv Support to obtain the names of organisation administrators.
If none of your current employees are organisation administrators, your organisation’s management representative will need to initiate the process of entering into a connection agreement with MitID Erhverv again. During this process, the management representative can appoint a new organisation administrator.
The management representative in the organisation is typically a director, board member, or association representative. You can find out who the management representative is in your organisation:
Documentation verifying the role of the management representative
You can find more detailed guidance on who in your organisation can initiate the process of entering into a connection agreement, and how, by selecting one of 4 different organisation types:
ApS, A/S, limited partnerships, cooperatives, and other companies
We recommend that an organisation have more than one organisation administrator to avoid being locked out of MitID Erhverv in case an organisation administrator leaves or is on parental leave. If you are an organisation administrator, you can find guidance on how to appoint a new administrator:
Assign administrator roles or the role of trusted employee
Activate yourself as a user in MitID Erhverv
Forgotten password for MitID code display, audio code reader, or chip
You have received a new phone or new phone number
You do not have access to the self-services that you require
Which administrator can help with what?
You live in Greenland and use MitID Erhverv
How to log in with MitID Erhverv
Request to become a user administrator
View your access or rights to self-services and powers of attorneys in MitID Erhverv
Retrieve, block, or renew your user certificate
Go back to the MitID Erhverv user guide:
MitID Erhverv user guide centre
If you want to know more about MitID Erhverv functionality:
If you're an administrator and you have to perform tasks as an administrator: