As a user administrator, you can order or revoke certificates, as well as cancel orders for user certificates.
This page is relevant for:
If you do not know your role in MitID Erhverv, you can log in to MitID Erhverv and view your own profile. The roles can be found under "Master data" in your profile.
The user administrator is responsible for ordering user certificates, while the user issues and downloads the certificate.
If your organisation has not enabled the issuance of user certificates, you will not be able to order them in MitID Erhverv. The organisation administrator determines whether the organisation issues and use user certificates in the organisation.
A user certificate is not required for logging in or signing digitally with MitID Erhverv. However, certain specialised services may require the user to authenticate with a certificate during login or signing.
You can find general information on user certificates here:
You must meet the following 4 requirements before starting the order process for a user certificate:
Find "Users" via Menu > Users.
You can do this in one of 2 ways:
If the user's email address contains the letters Æ, Ø, or Å, the certificate will not work. Therefore, the email address must be changed before the certificate is ordered. Follow steps 1 and 3 in the guide 'Create new users' to update the email address.
Create, edit, or delete users individually or multiple users simultaneously: Create new users
Once a user is selected, you will see their profile information. Scroll down to find the “User certificate” menu and expand it by tapping.
Please note that the “User certificate” menu will not appear if your organisation does not allow the issuance of user certificates. If the menu is missing, contact your organisation administrator.
Once tapped, the “Order new certificate” window will appear. The “Order new certificate” button will not be displayed if the user is not activated as a user in MitID Erhverv.
Under “Certificate types”, select “User certificate".
Under “Identification method,” choose the method for user identification to ensure that the certificate is issued to the correct person. You can select from the 2 following options:
The most common method is “User login,” where the user receives an email with a link to log in to MitID Erhverv. If your organisation’s IdM (Identity Management) system integrates with MitID Erhverv via API, you may choose for the system to automatically identify the user for issuing and renewing certificates.
For an in-depth guide on API integration read this page:
Under “Issuance method,” choose how the certificate will be issued. Available options depend on the identification method selected in Step 7.
If “User login” was selected in Step 7, 2 options are available:
If “Identification via API” was selected in Step 7, the option available is:
If you select “Internet browser,” the user can directly issue the certificate via their browser and either install or save it on their computer.
If the organisation has a system directly integrated with MitID Erhverv, you can select certificate issuance through the EST API.
To allow others to search for the certificate in the public certificate database, tick the box “Add the certificate to the public certificate database".
After completing steps 6–9, tap the “Order new certificate” button to finalise the order.
The “Order new certificate” will appear, displaying the order summary for review. Once you have reviewed the details, tap “Confirm Order".
The certificate is now ordered, with a status of “Pending". The user will receive an email with a link to issue the certificate.
You may revoke a user certificate if:
Please note that revoked certificates cannot be reactivated. A new certificate must be ordered.
Find "Users" via Menu > Users.
You can do this by either:
Once a user is selected, you can view their information.
Locate the “User certificate” menu and tap it.
Under “User certificate”, you will find the list of the user certificates.
You can revoke the user certificate by:
The “Delete certificate profile” window will appear. Tap “Ok” to proceed.
The certificate status will now show as “Revoked”, and the user will be notified via email.
Already issued certificates cannot be deleted, only revoked.
You can delete an order before the certificate is issued. If the certificate has been issued, you must revoke it instead (see the guide above on how to revoke a certificate).
Find "Users" via Menu > Users.
You can do this by:
After selecting a user, the user information will appear. Expand “User certificate” by tapping it.
Find the certificate with a status of “Pending” and tap “Delete certificate” with a rubbish bin icon.
The “Delete certificate order” window will appear. Tap "Ok" to proceed.
The order is now deleted.
As an administrator, you can access guides for the following within certificates
Modify the organisation’s certificate settings
Manage organisation certificates
You can read more about the certificates offered by MitID Erhverv:
As an administrator, you can also find guides for the following topics: